2041
Retail

Agentic intelligence. Transforming the future of retail engagement.

Give every shopper the confidence and personal attention they expect from your best store associate powered by an AI intelligence layer built for retail engagement.
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AI orchestration trusted by the world’s most iconic brands

Retail engagement for sophisticated shoppers

INSIDE™ AI helps retail teams guide customers from browsing to buying with real-time context, AI-assisted support, and human expertise when it matters.
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Chat UI with rounded speech bubbles, an AI robot avatar, and a user question about refund processing.

Connect when and how it matters most to your customer

Engage shoppers in real time based on AI intelligence, customer intent, and journey-based insights.

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One connected journey powered by INSIDE™ AI

Unify conversations, channels, and customer signals, so every interaction starts with context.

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Scale support without sacrificing quality

Maximize AI orchestration with the right mix of autonomous AI, human agents, and assisted chat to serve more shoppers without losing the personal touch.

Retail experiences, tailored by category

From fashion and beauty to electronics, home, and specialty retail, INSIDE™ adapts to the way your customers shop, compare, and choose.

Electronics

Help shoppers compare features, configure products, and choose with confidence.

Electronics

Help shoppers compare features, configure products, and choose with confidence.

Wellness & Beauty

Create guided discovery experiences that help customers find the right product, shade, routine, or regimen.

Wellness & Beauty

Create guided discovery experiences that help customers find the right product, shade, routine, or regimen.

Home Furnishings

Guide customers through complex decisions with context-rich, high-touch engagement.

Home Furnishings

Guide customers through complex decisions with context-rich, high-touch engagement.

Specialty Retail

Create expert-led experiences for niche customers, reflecting your brand and driving long-term connection.

Specialty Retail

Create expert-led experiences for niche customers, reflecting your brand and driving long-term connection.

Better experiences perform

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L'Oréal logo
Deliver high-touch, concierge-level experiences online that are worthy of your brand’s prestige.
Staples logo
How Staples increased agent efficiency by over 40%.
Lenovo logo
How Lenovo achieved 48% YOY chat revenue growth across 33 countries.
Forever New logo
Forever New increases conversion and customer satisfaction with INSIDE™.
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America’s #1 independent furniture retailer drives proactive chat AVO up by 37% YOY
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Find the right fit for your team

INSIDE™ scales around your goals, service model, and customer experience needs, from growing teams to global enterprises.

Build experiences customers choose again and again

Create personal, AI-powered interactions that guide customers with care, help them act with confidence, and keep them coming back.
Four mascots side-by-side: blue with headset, silver "AI" robot, green with shopping basket, orange checking a tablet.