Case Study

L’oreal

Since implementing INSIDE, Lancome & Kiehl’s have both seen a 430% increase in conversion rates, explicitly due to a customer chatting with a customer service agent.
Lancôme Teint Idol Shape Stick lipsticks displayed on a tablet mockup with a purple cartoon character and a support chat bubble.

Since implementing INSIDE, Lancome & Kiehl’s have both seen a 430% increase in conversion rates, explicitly due to a customer chatting with a customer service agent. Agents now service a 1:3 ratio of email to chats, which continues to evolve and increase team productivity.

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