2029
Tech Retail

Intelligent guidance.
Confident purchases.

Harness agentic AI to interpret customer intent, surface relevant product insights, guide complex purchase decisions, and accelerate buyer confidence. Next level real-time product knowledge with human expertise seamlessly integrated when needed.
Smiling woman holds tablet with floating chat bubbles overlaying a blurred office background.
Agentic Ai trusted by the world’s most innovative brands

INSIDE™ adapts to your industry

INSIDE™ AI leverages contextual intelligence, and real-time product knowledge to guide customers through complex buying decisions with intelligent recommendations, personalized guidance, and seamless collaboration between autonomous AI and human experts.
Chat interface showing a customer asking about a ProBook 14 with 16GB RAM; stock status and AI insights.
Chat support widget featuring John from Customer Support, available 24/7 and greeting users.

24/7 resolution with Autonomous AI

Answer common product, order, setup, and support questions instantly, without making customers wait.

AI Insight dashboard for ThinkCentre M75q Gen 5 Tiny with VIP cart value $5,000 and a John - Customer Support chat.

Personalized curation

Intelligently guide customers with relevant recommendations based on their needs, behavior, and product interest.

Basket total $5,000 with IdeaCentre Tower Gen 9 (8L, Intel) $728 and two user avatars at the top.

Revenue-driven agentic engagement

Turn product interest into confident action with timely guidance, smart recommendations, and proactive support.

Nine glossy square app icons in a 3x3 grid: Messenger, Messages, Phone, WhatsApp, Instagram, Talk, Email, LINE, TXT.

Omnichannel by design

Connect every conversation, channel, and signal in one context-rich AI platform.

List of language options with flags: English, French, Spanish, German.

Multi-language translations

Support customers across languages with instant translation and consistent service.

Blue cartoon avatar wearing a headset at the center, encircled by enterprise software logos.

Easy integrations

Connect with CRM, commerce, order management, and support systems to keep every interaction informed.

Better experiences perform

Results reflect Lenovo’s implementation of INSIDE™. Individual results may vary.
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Lenovo logo
How Lenovo achieved 48% YOY chat revenue growth across 33 countries.
Staples logo
How Staples increased agent efficiency by over 40%.
Smiling woman using her smartphone with a blue headset-wearing robot perched on her shoulder.

Find the right fit for your team

INSIDE™ scales around your goals, service model, and customer experience needs, from growing teams to global enterprises.

Build experiences customers choose again and again

Create guided technology experiences that help customers get answers, make decisions, and come back with confidence.
Four mascots side-by-side: blue with headset, silver "AI" robot, green with shopping basket, orange checking a tablet.