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Powerfront Privacy Policy

Live Chat Service Disclaimer

Our live chat service is two-way instant messaging that lets you ask and get real time information in response to your questions about Powerfront and our products. Live Chat functionality is made possible for us by one or more service providers, including Powerfront and INSIDE. In this service we may ask for your name, company name, and email address or other personal information for the purpose of providing personalized assistance, and record any messages exchanged, the dates and time of those messages or survey questions answered, as well as any web pages viewed, IP address and type of device and browser.

Live chat service is provided “as is” “where is” and “as available.” We disclaim responsibility and liability for availability, timeliness, security or reliability of the service or accuracy of responses. We may modify, suspend or stop the service at any time with or without notice and without liability to anyone. Answers are informational and may be subjective.

You Agree to This Live Chat Service Disclaimer

Use of the live chat service is optional by you, not required. Your use of this live chat service consents to all contents of this disclaimer. If anything in this disclaimer is not acceptable to you, or if something is not in this disclaimer that you consider important and its absence is unacceptable to you, or if any aspect of the service is not acceptable to you, you can choose to not use the service, or to stop using it. There are other ways you can communicate with us such as emailing us at inside.support@powerfront.com or commenting at our social media profiles on Facebook, Instagram or Linkedin.

Providing Your Information

The live chat service does collect identifying information about you. Some information is automatically collected, such as IP address, geo-location and browser. You may be asked or invited to provide us some information. You may voluntarily provide us with information we did not request. You can choose not to share personal information through live chat.

We try to respect your privacy and will not disclose your information in excess of our Privacy Policy and applicable laws and regulations, or court order or subpoena, or what is described in this Disclaimer. We may record and keep transcripts of your chat session. We use these for quality assurance, training, study and analysis of how we may improve our services and offerings and try to make them more relevant and efficient. Our service providers may have access to these recordings.

WE DISCLAIM LIABILITY AND BY USING THE SERVICE YOU AGREE WE WILL NOT BE LIABLE FOR INJURY, LOSS OR DAMAGE TO YOU OR ANYONE ELSE FROM OR RELATED TO YOUR USE OF THE SERVICE OR RELIANCE ON INFORMATION PROVIDED IN THE SERVICE OR FROM THE OPERATION OF THE SERVICE ITSELF. YOU WAIVE AND RELEASE US AND OUR PERSONNEL AND OUR SERVICE PROVIDERS FROM ALL LIABILITY.

Automatically Collected Information

When you visit our website, we automatically gather information about your visit, including, pages you visit on this website, products you purchase from our website, forms you complete on our website, information about your browser version and IP address. We may also obtain other information. The information identifies you as a unique visitor to our web services. The information helps us report on traffic on our webpage so we can understand the impact and effects of our website, try to make it more relevant and improve visitor experience with us. We may temporarily store a cookie on your computer to let us send chat messages, web pages and files to you.

Chat Session Agreement

There are always risks in communicating over the Internet. By reading and agreeing with this Disclaimer and engaging in a Live Chat session, you give permission to us to provide you some assistance today and to use information you provide us. You acknowledge that while we undertake some efforts to protect your information, we are not responsible for information you may enter in the chat session. We try to respect your privacy and your right to request deletion of any information we collected about your usage on this website and/or personal information you may have shared with us. Please contact inside.support@powerfront.com to have your information removed.

About Powerfront and the INSIDE Engagement Platform

Your privacy is very important to us and Powerfront (“we”, “us”) are committed to protecting your privacy online. This Online Privacy Policy (the “Policy”) describes the ways in which we use and protect personal information. In order to understand your rights and our policy, please read this privacy statement before using our websites or technology platforms. This Policy applies to data collected by Powerfront through its websites and services that display these terms. It does not apply to those sites, services and products that do not display or link to this Policy or that have their own privacy policies.

Topics

What data do we collect?

Powerfront gathers the following information.

  • Identification data: full name, company name, email, phone number, operator id, screen name.
  • Chat or other interaction data: messages exchanged with support, date and time of message, date, time and content of replies to surveys, customer’s clicks on pop-ups and/or banners.
  • Website navigation and historical data: IP address, web browser information, browser cookie, date and time of visit, type of device used to access the website, pages and products visited, basket content, purchased products.

How do we collect your data?

You directly provide Powerfront with most of the data we collect and process when you:

  • Whenever you interact with our or our customer websites integrated with INSIDE chat platform.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Engage with customer support via chat, email or any other communication platform.

How will we use your data?

We collect your data so we or the companies using our technology can:

  • Improve our and our customer websites through analyzing usage patterns, and provide security by logging IP address and website requests.
  • Perform statistical analysis of anonymized and pseudonymised data.
  • Create a profile reflecting your interests, habits and behaviour.
  • Conduct direct marketing activities and provide personalized offers according to your preferences.
  • Provide client management and customer attention services in the process of concluding product or service transactions.
  • Perform human resource activities if you are INSIDE platform operator user.

Except as described in this Policy, we will not disclose your Personal Information to any 3rd party. We may provide anonymous information to provide statistical information in aggregated form to our partners and other third parties about how our users collectively use our website and INSIDE platform.

How do we store your data?

  • Powerfront stores your data at secure data centers of the most reputable providers in the industry such as Amazon Web Services, Microsoft Azure and Google Cloud Platform.
  • Regions where data is stored are selected based on the jurisdiction where visitors and INSIDE users are located, so for customers in Europe the data will be stored in the European Economic Area, for the North American customers in the United States or Canada, for Asia Pacific region in Singapore, Hong Kong or Sydney.
  • We do not employ cross-border data processing.
  • Only those employees and service providers who need access to personal information in order to do their jobs are allowed access, each having confidentiality obligations.
  • Powerfront will keep your personally identifiable information for a period of one year. Once this time period has expired, we will delete your personal data.

Marketing

Powerfront would like to send you information about our products and services, if you have agreed to receive marketing materials. You may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes or giving your data to our affiliates.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that Powerfront correct any information you believe is inaccurate. You also have the right to request Powerfront to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that Powerfront erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Powerfront restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Powerfront’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Powerfront transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: inside.support@powerfront.com.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. Whenever you interact with our Website and Chat Platform, we may also gather certain information that does not identify you individually. The information we collect does not include personal contact information. We may collect your browser information and reference site domain name and information regarding traffic patterns and site usage. This information is gathered using cookies or similar technology and is used to analyze and improve our website and to provide visitors an engaging online experience.

How do we use cookies?

We use cookies to improve your experience on our website, including:

  • Keeping you signed in.
  • Understanding how you use our website.
  • Storing your preferences such as language.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Powerfront INSIDE uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Statistics - Collect information about how you use a website, like which pages you visited and which links you clicked on. None of this information can be used to identify you. It is all aggregated and, therefore, anonymized. Their sole purpose is to improve website functions. This includes cookies from third-party analytics services as long as the cookies are for the exclusive use of the owner of the website visited.

How to manage your cookies?

Most browsers accept cookies automatically but also allow you to disable them or to alert you when they are being sent. However, in a few cases, some of our website features may not function as a result. For instructions on how to manage your web browser cookies, please follow the relevant links below.

For additional instructions on how to manage your web browser cookies, please follow the relevant links below.

I.E

Firefox

Safari

Chrome

DO NOT SELL MY PERSONAL INFORMATION

YOUR RIGHTS UNDER THE CALIFORNIA CONSUMER PRIVACY ACT

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

How to opt out

By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications.

Stop Tracking Me

Cookie Settings

Privacy policies of other websites

Please note that we do not control the privacy policies of third party sites to which we provide links or that use our technology services. Submitting your information to another entity will be subject to their own privacy policies. We assume no responsibility or liability for these third party privacy policies.

Changes to our privacy policy

Powerfront keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on November 7, 2022.

How to contact us?

If you have questions or comments about our privacy policy, please contact us by e-mail at inside.support@powerfront.com.

Acceptance

By accepting this Privacy Policy, you expressly consent to our use and disclosure of your personal information in the manner outlined in this Privacy Policy. We reserve the right to modify this privacy policy from time to time. If you have additional questions, please contact our customer support department at inside.support@powerfront.com.