Since implementing INSIDE, Lancome & Kiehl’s have both seen a 430% increase in conversion rates, explicitly due to a customer chatting with a customer service agent.
INSIDE's live dashboard increased Staples agent concurrency from 2 to 2.8. Agent efficiency increased by more than 40%. Staples agents have one-click access to all the information they need to deliver the best result.
We want to speak directly to our customers, assist them in finding the perfect outfit and rectify any issues they encounter while shopping online, just like our sales associates do in our stores
INSIDE enables agents to give quick info about applications and encourage studients to apply. It’s definitely helped us see an increase in application numbers!
"INSIDE by Powerfront provides us with insights into the tastes and buying habits of our diverse and meticulous clientele, which enables the service team to provide high touch and personalized service, just like they would in one of our stores" - Luxury brand
United States
