Virtual Assistance,
now more intuitive and efficient than ever before
AI-Powered
INSIDE Virtual Assistant
Let Botler handle your routine, service-related inquiries and free up your human agents to spend their time handling more complex, complicated matters - like selecting the right pair of shoes to match the handbag in their shopping cart!
Why INSIDE?
INSIDE’s Virtual Assistant puts you in control of your customers' experience.
Fast Time-to-Value. Botler can deploy on your website in less than 30 days if you aren't already using INSIDE. For current clients, Botler can be set up even faster.
Easy to use. While offering an enterprise-level feature set, our user interface (like our platform) is super easy to use. No developers required to deliver thoughtful customer experiences.
24/7 availability. Botler is available whenever you need him.
Seamless conversations. Agent-to-bot and bot-to-agent. Botler can even be deployed mid-conversation by the agent
to quickly resolve common customer inquiries, or hand conversations back to a human agent once all the heavy
lifting has been done.
How It Works
Botler uses a combination of decision tree workflows and natural language processing to service your customers. Utilizing the power of Google's machine learning to understand your site visitor’s intent, Botler then routes that conversation to deliver the desired customer outcome. Set-up is simple and guarantees that your customer gets the answer they’re looking for every time.
Decision Tree
Natural Language Processing
The INSIDE Virtual Assistant bot is highly capable, fully integrated, and easy to setup and start using!
Reach More Customers
If you have a limited amount of agents and a surplus of visitors on your website, it’s not always easy to touch them all. With Botler, customers are able to use the bot for self-service and to quickly and easily find answers to frequently asked questions. Botler works 24/7 and can handle tasks from start to finish so you won’t miss any opportunities to talk to your customers, even outside business hours.
 
Your Customers’ Time is Precious. Don’t Waste It
Customers receive immediate responses to 50%-70% of their inquiries. This reduces friction and results in faster resolution times. If a higher-level resolution is required, Botler seamlessly transfers the conversation to a human, avoiding further frustration.
Reduce The Cost To Serve
Botler can handle up to 70% of the conversations coming into the contact center. This reduces the workload on human agents freeing up resources for more complex tasks.
Improve Customer Satisfaction
Botler’s enterprise-level flexibility and customization options means you have complete control over the customer experience. Give your customers the option of choosing between self-service and speaking to a compassionate human - or don’t. Deploy only to specific customer segments, or the entire website. Agents chatting with a customer can hand a conversation to Botler mid-conversation to expedite the route to the solution. Quicker resolutions equate to higher customer satisfaction and net promoter scores.
Quick And Easy Implementation
The INSIDE Virtual Assistant is integrated with the INSIDE system. The open architecture makes connecting to other systems, such as order management or CRMs, simple and straightforward. Your Virtual Assistant’s menu can be created and tested with ease by any capable member of your team, no need for coding or costly development.
Proven Results
* Results of a trial from a leading global retailer when compared to the incumbent vendor
Read the Case Study
Featured Resources
 Leveraging Chatbots Without Customer Friction
Brands are increasingly seeking new ways to leverage Artificial Intelligence or AI bots in order to deliver high-quality customer experiences.
More
Connecting INSIDE and Salesforce allows Agents to work efficiently in one interface, fully leveraging available customer information.
More
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United States
