United States
Overview
When Zendesk is connected with INSIDE it is possible to see a matching Zendesk Visitor's Tickets and Contact Details directly within INSIDE.
- An INSIDE Operator can add a new Zendesk Ticket and/or Contact directly within INSIDE.
- They can also edit existing Tickets or make comments on Tickets.
- INSIDE can automatically create Contacts and Tickets at the start of a Chat or from the Offline Message feature.
Features
- Generate Zendesk Contacts/Tickets automatically from INSIDE Offline Messages
- Ability to see an INSIDE Visitor's Tickets in Zendesk if the Visitor email contact details in INSIDE match a Contact in Zendesk
- Edit a Zendesk Visitor's Ticket directly within INSIDE
- Edit a Zendesk Visitor's Contact details directly within INSIDE
- Create a new Zendesk Ticket directly within INSIDE
- Add Public/Internal Comment to a Zendesk Visitor's existing Ticket
- Customise the Zendesk Ticket fields that an Operator can populate and view
- Customise the Zendesk Contact fields that an Operator can populate and view
- Direct Links in INSIDE to open Contacts and Tickets directly in an open Zendesk Window
- Search across any Tickets regardless of the Visitor, directly in INSIDE