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The INSIDE Zendesk module will allow an INSIDE Customer to connect INSIDE to their Zendesk account.

Overview

When Zendesk is connected with INSIDE it is possible to see a matching Zendesk Visitor's Tickets and Contact Details directly within INSIDE.

  • An INSIDE Operator can add a new Zendesk Ticket and/or Contact directly within INSIDE.
  • They can also edit existing Tickets or make comments on Tickets.
  • INSIDE can automatically create Contacts and Tickets at the start of a Chat or from the Offline Message feature.

Features

  • Generate Zendesk Contacts/Tickets automatically from INSIDE Offline Messages
  • Ability to see an INSIDE Visitor's Tickets in Zendesk if the Visitor email contact details in INSIDE match a Contact in Zendesk
  • Edit a Zendesk Visitor's Ticket directly within INSIDE
  • Edit a Zendesk Visitor's Contact details directly within INSIDE
  • Create a new Zendesk Ticket directly within INSIDE
  • Add Public/Internal Comment to a Zendesk Visitor's existing Ticket
  • Customise the Zendesk Ticket fields that an Operator can populate and view
  • Customise the Zendesk Contact fields that an Operator can populate and view
  • Direct Links in INSIDE to open Contacts and Tickets directly in an open Zendesk Window
  • Search across any Tickets regardless of the Visitor, directly in INSIDE