IBM Websphere Integration

Overview

The INSIDE Live Chat and Customer Engagement Platform integrates seamlessly with IBM Websphere websites. INSIDE provides you with complete awareness of how customers are using your IBM Websphere website, accompanied by an extensive set of features to change how you engage with customers.

With an INSIDE integration on IBM Websphere, visitor information includes:

Page Data

• Page Title
• URL
• Page Type/Department/Category
• Product Information (SKU/Price/Name/Image)
• Load Time

Cart Data

• Cart Contents
  • Product SKU/Name/Category
  • Product Image
  • Product Value
• Cart Total

Visitor Data

• Location
• # of Visits
• Time on Site
• Viewing History/Journey
• Confirmed Purchaser
• Sales Total/Volume
• Referral Source/Medium/Campaign/Term/Path
• Browser/Device/UserAgent
• Platform (desktop/mobile/tablet)
• Language
• (Logged in) Name + Email
• (Logged in) Company