Hybris Integration

Overview

The INSIDE Live Chat and Customer Engagement Platform integrates seamlessly with Hybris websites. INSIDE provides you with complete awareness of how customers are using your Hybris website, accompanied by an extensive set of features to change how you engage with customers.

With an INSIDE integration on Hybris, visitor information includes:

Page Data

• Page Title
• URL
• Page Type/Department/Category
• Product Information (SKU/Price/Name/Image)
• Load Time

Cart Data

• Cart Contents
  • Product SKU/Name/Category
  • Product Image
  • Product Value
• Cart Total

Visitor Data

• Location
• # of Visits
• Time on Site
• Viewing History/Journey
• Confirmed Purchaser
• Sales Total/Volume
• Referral Source/Medium/Campaign/Term/Path
• Browser/Device/UserAgent
• Platform (desktop/mobile/tablet)
• Language
• (Logged in) Name + Email
• (Logged in) Company