Twitter Integration

Overview

The INSIDE Live Chat and Customer Engagement Platform integrates with Twitter. Through INSIDE receive and respond to Twitter Direct Message conversations as part of INSIDE's platform agnostic interface, allowing your team to efficiently handle Twitter Direct Messages alongside Live Chat, Email and all of INSIDE's supported conversation platforms.

Twitter Support includes:

• Twitter Direct Messages via Web & App
• Queueing & Routing
• Automated Responses outside Business Hours
• Linked Contacts for Cross-Platform History