The global Covid-19 pandemic forced shoppers to buy items online at a more rapid pace than previous trends. However, even as storefronts are resuming semi-normal operations, there are several eCommerce trends born out of the pandemic that have become the expectation among shoppers. Each of these trends are centered around improved online customer experiences.
How the Pandemic has Changed Customer Experience (CX)
The Covid-19 pandemic accelerated the already growing preference of online shopping. As a result, it inspired many brands and retailers to find new and better ways to support customer experience.
How to Use Big Data to Connect with Affluent Customers – Better Data. Better Customer Experience. Better Sales Revenue.
Big data is only getting bigger. And luxury brands need to lean in, understand it and leverage it to optimize customer engagement and sales growth.
5 Compelling Digital Trends That Luxury Brands Can Leverage For Growth
The world is experiencing a digital revolution. Luxury brands are continually challenged to keep up with a tech-savvy consumers who have adopted modern preferences to view, learn about and buy Read More