The global Covid-19 pandemic forced shoppers to buy items online at a more rapid pace than previous trends. However, even as storefronts are resuming semi-normal operations, there are several eCommerce trends born out of the pandemic that have become the expectation among shoppers. Each of these trends are centered around improved online customer experiences.
How the Pandemic has Changed Customer Experience (CX)
The Covid-19 pandemic accelerated the already growing preference of online shopping. As a result, it inspired many brands and retailers to find new and better ways to support customer experience.
You Can’t Convert a Customer on the Phone: How Live Chat Changes the Game
Many brands think that having a call center to field customer service phone calls is the way to go. Here’s a tool that provides a better customer experience and ultimately more conversions.