For two decades, an elite echelon of luxury and premium retailers who seek to provide the highest level of customer service…
A Day in the Life of a CX Manager, and How to Optimize Your Role
Customer experience is a huge determinant of customer retention and overall company sales. While most customer experiences are scattered across different departments and activities, having a Customer Experience (CX) manager…
To Bot or Not to Bot? by Tina Maia of the Chocolate Consultancy
Tina Maia is the founder of the Chocolate Consultancy, an eCommerce, Sales, and Marketing agency dedicated to assist online retailers find smart solutions to help them grow their businesses…
A Day in the Life of a Powerfront Employee!
I’m Bella and I’m a Powerfront employee! I’m located in Los Angeles, not too far from our headquarters in Beverly Hills, California; but my teammates are scattered all over the…
Meet the Powerfront team!
At Powerfront, we’re all about defying limitations. At our virtual offices, Powerfront team members connect, collaborate, and create together; whether they’re based in Beverly Hills, Siberia, or Melbourne…
Why Every Business Needs Chat – A Story of Frustration
As the world of customer service becomes more immediate, we notice how some customer service platforms have been lacking and how much of our time is wasted dealing with unnecessarily…